FREQUENTLY ASKED QUESTIONS
What kind of cakes/items do you have available in the store?
We always have a large variety of readily-available 8 inch cakes (serving size of 8-10 people) in the store. We also have a wide selection of individual desserts, cookies, coffee cakes, and other miscellaneous pastries. Please check out our cake catalogue located on the homepage of our website for pictures and descriptions.
Do you guys make custom cakes/cupcakes/cookies/ETC?
Yes! Please check out our online portfolio on our Instagram page (@cupertinolapatisserie) to browse through past samples of our work. We can recreate anything you may have in mind – however, please supply a reference picture (even if not exact) to make sure we are on the same page. You may also choose to request an edible image be printed on your cake.
Feel free to check out our custom catalogue located on our homepage for additional information regarding custom orders.
How far in advance do I need to place my order?
We appreciate having a minimum of 2-3 days advance notice. Regardless, we will always try our best to accommodate last minute requests, but cannot guarantee them. 8 inch store cakes can be ordered at any time and are usually always available unless we run out on a given day. Please note that ordering a store cake in a size larger than 8 inches is still considered a custom cake, meaning it will also need advance notice. Generally speaking, It is best to place your order with as much notice as possible – better sooner than later!
*For any custom cake order with fondant, we require at least 1-2 weeks advance notice (depending on the complication of the design). Fondant cakes are generally very time consuming, and some of the pieces may take up to several days to fully dry.
*During the holiday season, please place your order as soon as possible to guarantee we can fulfill your request (preferably at least a week in advance). Though we hate to disappoint any customer by turning down a custom order request, please understand that it is very difficult for us to accommodate last minute orders during high volume seasons especially because we have limited fridge capacity to box and store our orders. Please be aware that we will eventually have to cap our orders and make 8 inch store cakes first come first serve, meaning we will also be unable to take orders for custom/special order/etc cakes at that point as well.
*For wedding cake orders, we ask for at least one month advance notice to the date to finalize everything. Generally, it is recommended to schedule a tasting with us prior to placing your order.
Do I have to prepay to place an order?
All orders require prepayment (either half or full deposit), which can be paid over the phone or in person. Advance prepayment is required to ensure any orders placed will be accounted for.
What is your cancellation policy?
Due to the shelter in place, we can only provide store credit for cancellations – this includes 8″ store cakes. To obtain store credit for custom cakes (speciality cakes, made-to-order size cakes, etc), we require a 72 hour notice. To obtain store credit for fondant cakes, we require a 5 day notice.
Do you deliver?
Do you have 6 inch cakes (serving size of 4-6 people) available in the store? Can I custom order this size or smaller?
At this time, the smallest cakes we make and have available in the store are 8 inches (serving size of 8-10 people). The only time 6″ cakes can be ordered are for smash cakes, which must be ordered in addition to another regular sized cake (minimum of 8”).
Can you modify any of your recipes to have less sugar/etc?
Do you have any gluten-free, Eggless, sugar-free, dairy-free, or vegan items?
Do you have any gluten-free items?
The only flourless cake we make at this time is the Fantastic Flourless, which is made with almond flour. We also have coconut macaroons and regular macarons (pistachio, vanilla, chocolate, and raspberry) that are made with almond flour. For flourless individual desserts, we have the La Tulipe and Le Chocolate*.
To our regret, it is safer for those with extreme gluten allergies to avoid consuming our products as we cannot guarantee them to be 100% gluten-free due to the mere possibility of cross contamination.
*Le Chocolate has a few, small chocolate wafer balls on top for decoration which are not gluten free, but we are more than happy to take them off for you if you request it.
Do you have any eggless items?
At this time, the only eggless item is our individual, La Tulipe. Please check out our sister bakery Sugar Butter Flour located in Sunnyvale, as they have more eggless options available.
To our regret, it is safer for those with extreme egg allergies to avoid consuming our products as we cannot guarantee them to be 100% gluten-free due to the mere possibility of cross contamination.
Do you have any sugar free, dairy free, or vegan items?
Unfortunately, not at this time.