(408) 446-4744

Policies

 PLEASE BE AWARE OF OUR POLICies PRIOR TO PLACING YOUR ORDER WITH US. Ordering from our bakery automatically binds a customer to this policy.

1-Payment

A half or full deposit is required upon placing your order. Payment can be made in person or over the phone.

2-Timing

A minimum of 48 hours notice is needed to cancel OR modify most orders, except for fondant cakes which require a minimum of 5 days advance notice. This excludes 8 inch store cakes which can be cancelled and issued store credit for or given a refund without explicit notice (or modified to a different store cake), but if the store cake is modified to a special order cake or to a cake size larger than 8″, we will still need advance notice.

3-CancelLation

Refunds or store credit can only be issued to cancellations prior to the 48 hour period for most orders or 5 days for fondant cakes. Wedding orders are non-refundable after they are finalized.

4-RESPONSIBILITIES

It is the responsibility of the customer to ensure the order is completed to satisfaction upon pickup – therefore, if someone else is picking up your order, please make sure they confirm everything with you prior to leaving the store. Generally, it is best to have the same person who placed the order to arrive for pick up. Once a cake leaves our store, we are no longer liable for any deemed disparities including damages made to the product, issues with design, color, etc.

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