(408) 446-4744 cakes@lapatisserie.net

Policies

 PLEASE BE AWARE OF OUR POLICies PRIOR TO sending your inquiry and/or PLACING YOUR ORDER WITH US. Ordering from our bakery binds you to these policies.

1-Payment

A half or full deposit is required upon placing your order. Payment can be made in person or over the phone.

2-ORDER MODIFICATIONS

A minimum of 72 hours notice is needed to modify most orders, except for custom design cakes which require a minimum of 5 days advance notice (this includes, but is not limited to, cake design, filling, and flavor). If a store cake is modified to a special order cake or to a cake size larger than an 8″, we will still need advance notice to accommodate the request.

3-Cancellation

All items are final sale. La Patisserie can ONLY provide store credit to customers who choose to cancel their order prior to pickup date. For most cakes (such as our store cakes, speciality cakes, made-to-order sized cakes, etc), store credit will only be issued if the cancellation is made 72 hours prior to the pickup date. For custom cakes, we require 5 days advance notice for the cancellation in order to be able to provide store credit. No exceptions.

Cake orders that have been fulfilled and not picked up will not receive store credit or a refund. 

Wedding orders are likewise non-refundable after they are finalized.

4-RESPONSIBILITIES

It is the responsibility of the customer to ensure the order is completed to satisfaction upon pickup – therefore, if someone else is picking up your order, please make sure they confirm everything with you prior to leaving the store. Generally, it is best to have the same person who placed the order to arrive for pick up. Once a cake is approved by the customer and leaves our store, we are no longer liable for nor take any responsibility for any deemed disparities to any cake including damages made to the product, issues with design/color, incorrect spelling, etc.

We also do not take any responsibility for cakes that are incorrectly stored or displayed. Whipped cream, mousse, and custard cakes need to be refrigerated until serving and should not be left out of the fridge for more than one hour, at an absolute maximum. Buttercream, ganache, truffle, and cream cheese cakes should be served at room temperature. No cake should ever be left out directly in the sun or displayed/stored above room temperature, especially in humid or hot weather. Failure to do so can melt and/or ruin cake taste, texture, and design, which we do not accept any liability for. All cakes should be stored and sealed well in the fridge after serving.   

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