La patisserie store Policies
PLEASE TAKE THE TIME TO CAREFULLY AND THOROUGHLY READ OUR TERMS AND POLICies PRIOR TO sending your inquiry and/or PLACING YOUR ORDER WITH US. Ordering from our bakery means that you understand OUR POLICIES and fully agree to be held to our bakery’s terms and conditions listed below.
A half or full deposit is required upon placing your order. Payment can be made in person or over the phone. Payment/orders for menu cakes can also be made online at our online ordering site.
Though La Patisserie will aim to recreate your requested design as close as possible to the supplied sample image/idea, there may be some slight imperfections, as well as natural variations with color and design, as our work is entirely hand-made. Please note that since our work is a handmade recreation of the requested design/idea/picture/color, your cake will NOT be an exact carbon copy. Your request will be interpreted the way our chefs see it best.
For any reference pictures of our menu items, there likewise may be slight differences in decoration.
A minimum notice of 72 hours is required to modify most bakery orders, except for custom orders, (such as custom cookies, cakes, cake pops, cupcakes, etc) which require a minimum notice of 5 full business days. Such order modifications include, but are not limited to, cake design, size, color, writing, filling, and flavor. We cannot accept order modifications of any kind past the deadline of 5 business days for custom cakes and 72 hours for regular bakery orders.
For wedding cake orders, we require that the order be fully confirmed by 3 weeks to the date. Cancellations and/or order modifications made past the 3 week deadline will not be accepted.
All items are final sale – La Patisserie cannot offer cash or credit card refunds. La Patisserie can ONLY provide store credit to customers who choose to cancel their order prior to pickup date. For most cakes (such as our store cakes, speciality cakes, made-to-order sized cakes, etc), store credit will only be issued if the cancellation is made 72 hours prior to the pickup date. For custom cakes, we require a notice of 5 full business days for the cancellation in order to be able to provide store credit.
Cake orders that have been fulfilled and not picked up will not receive store credit or a refund.
Wedding orders are likewise non-refundable after they are finalized. 3 weeks advance notice is needed for the cancellation in order to be able to provide store credit.
It is the responsibility of the customer to ensure the order is completed to satisfaction upon pickup – therefore, if someone else is picking up your order, please make sure they confirm everything with you prior to leaving the store as they will be confirming the cake on your behalf.
While we highly recommend to have the same person pick up the cake, if you are having someone else do it on your behalf, please make sure they check everything with you prior to leaving the store, as we cannot accept any kind of discrepancies with the cake (such as issues with design/color, writing/spelling, damages to the cake, etc) after the cake release form is signed and the product leaves our store.
Likewise, when a cake is delivered, the person responsible for receiving the cake (whether it is the person who placed the order or someone on behalf of them) must ensure the cake was completed and delivered to satisfaction. Once the delivery person leaves, La Patisserie takes no responsibility for any damages or other issues with the cake.
6-transportation, display, and serving
Cakes should always be transported in a car with a cool temperature, and placed on a secure flat surface (such as the trunk or floor of the car), with absolutely NO gaps around the box to risk the cake moving or sliding around in the car. Please note that sharp turns and reckless driving will put your item at risk. We are not responsible for the consequences that occur from transporting, or incorrectly transporting, a cake.
We also do not take any responsibility for cakes that are incorrectly stored or displayed. Whipped cream, mousse, and custard cakes need to be refrigerated until serving and can be left out, at an absolute maximum, for one hour at room temperature. Buttercream, ganache, truffle, and cream cheese cakes should be served at room temperature (this can take 1-3 hours depending on the size of your cake).
La Patisserie does NOT EVER recommend and highly discourages against displaying cakes in the direct sun. If the cake is displayed outside outdoors, it should be put in a cool, shaded area. In the case that outside conditions display extreme or high temperatures, please note that this will decrease the display time for the cake – therefore, in that case, the cake should be refrigerated shortly before cutting, or served sooner rather than delayed for later.
No cake should ever be left out directly in the sun. Likewise, cakes should never be displayed or stored above room temperature, especially in humid or hot weather. Failure to follow serving instructions can melt and/or ruin cake taste, texture, design/color, etc, which La Patisserie does not accept any liability for.
Cake leftovers should be stored and sealed tightly in the fridge after serving to help retain the cake’s moisture and freshness.